Mike brings to clients a proven track record for delivering strategic technology leadership and smart business solutions. Mike’s clear approach and exceptional communication skills have resulted in a series of business successes with a wide range of companies – from fast-growing startups to multi-national public corporations:
- CEO of Knapp & Associates – a unique IT firm focused on part-time technology leadership for small and medium businesses. Knapp & Associates has provided strategic technology solutions for over 30 companies, ranging from startups to multi-national firms.
- Interim IT Director and Project Lead for a national financial services company, where his leadership helped significantly reduce the number of critical incidents and dramatically improve trust in the IT team. He also managed the ISO 27001 and PCI certification processes, guided the implementation of their help desk system, and developed their IT budgeting process.
- Improved productivity while reducing costs as IT Manager at OncoGenex Pharmaceuticals, a clinical-stage biotech company with offices in Vancouver and Seattle. This was accomplished through simplification, automation, process improvement and proactive service management.
- Implemented best practices as IT Manager of StockHouse Media Corporation, one of the world’s most popular financial portals. His architecture and management of all IT projects resulted in increased system uptime from 80% to over 99.9% and the ability to scale to 10x the traffic. During Mike’s tenure, StockHouse became Canada’s most heavily-trafficked website and the world’s #2 financial website, counting over 7 million daily page views.
- In the community, Mike is the founder and leader of the Vancouver Technology Leaders, a forum for upcoming IT leaders, an active mentor, and volunteer instructor.